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If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. My number one priority is to make sure each of my customers is treated professionally and with the utmost respect. I take personal pride in each hand-made writing instrument that I make, your satisfaction is my primary concern. 

All of my writing instruments are unquestionably guaranteed against mechanical failure.

Should you require service under this guarantee be assured I will repair or replace any of my pens at no charge when received from the consumer. Postage is the responsibility of the customer. Any item that is no longer in production or cannot be repaired will be replaced by a comparable pen. 
If you have a product that is in need of repair please send us an e-mail for information at 
                                      ldeshaw@charter.net
 

Product such as leads, erasers and ink refills exhausted in the course of normal use are excluded from this warranty; also excluded are fountain pen nibs and other parts damaged from impact dropping, unreasonable use or obvious abuse, or dogs chewing them up ( Thelma) (:

Expect no less from World Craft Pens, my guarantee assures you will enjoy the many pleasures of writing with a finely crafted exotic writing instrument.
This warranty gives you the specific legal rights, and you may have other rights which vary from state to state or jurisdiction to jurisdiction.

  
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